| 1. Are the rings lead and nickel free? |
| All of our metal products are lead and nickel free. |
| last updated - 2012-02-22 15:51:56 |
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| 2. Do the bittie rings come with a free insert? |
| The bittie rings do not come with an insert they must be purchased separately. |
| last updated - 2012-02-22 15:44:17 |
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| 3. How can I find a store nearby? |
| Simply fill out the form in "Contact Us" section (make sure to provide a valid Zip Code). And one of our customer service representatives will contact you shortly with the store information near you. |
| last updated - 2012-02-22 15:51:24 |
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| 4. What is your Return/Exchange policy? |
| We stand behind our products and will be happy to return or exchange any purchase. Click here for more details: Returns/Exchange
Process |
| last updated - 2012-02-15 20:26:26 |
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| 5. Where are you located? |
| We are located at: 13704 24th St. E. Suite 109 Sumner, WA 98390 |
| last updated - 2012-02-15 19:30:05 |
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| 6. What are you pendants made of? |
| Our pendants are made of Zinc Alloy and then color
plated. They are lead and nickel free. |
| last updated - 2011-11-30 20:46:29 |
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| 7. Where are your products made? |
| The standard one inch inserts are all made here in the U.S. and the base pendants, necklaces and metal/stone inserts are made in China. |
| last updated - 2011-11-30 20:46:41 |
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| 8. How is the free insert shipped with my order? |
| It is shipped out with your package. One limited edition insert per package. The free insert will not show up on your invoice. |
| last updated - 2011-11-30 20:46:55 |
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| 9. How long will it take for me to receive my order? |
| Through our standard $4.95 level shipping (USPS), our customers receive 97% of orders in 2-5 business days. However, depending on shipping location, it could take up to 8 business days. UPS options are available upon checkout that provide an extended level of tracking and service. |
| last updated - 2011-12-14 10:58:55 |
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| 10. Where do you ship from? |
| We ship directly from our warehouse located in Sumner WA. |
| last updated - 2011-11-30 20:48:36 |
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| 11. What do you charge for shipping? |
| We charge a flat $4.95 for ground and $10 for international shipping, for any order size. You also have the option of selecting an expedited shipping method through UPS. |
| last updated - 2011-12-14 10:56:16 |
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| 12. How quickly do you ship? |
| All orders are shipped within 24 business hours. We only ship during our open business days Monday-Friday. |
| last updated - 2012-02-20 18:02:34 |
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| 13. Do you do sell through home parties? |
| At this time, we are not promoting our product lines through home shows but we are always looking for different ways to build our business. |
| last updated - 2011-11-30 20:47:25 |
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