| 1. Are the rings lead and nickel free? |
| All of our metal products are lead free and may have slight traces of nickel. |
| last updated - 2012-04-18 10:05:39 |
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| 2. Do the bittie rings come with a free insert? |
| The bittie rings do not come with an insert they must be purchased separately. |
| last updated - 2012-02-22 15:44:17 |
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| 3. How can I find a store nearby? |
| Simply click the "Store Locator" link above (make sure to provide a valid Zip Code). And one of our customer service representatives will contact you shortly with the store information near you. |
| last updated - 2012-03-21 19:25:58 |
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| 4. How do I become a retailer? |
| To have a local Sales Rep contact you, please send us your store name, address, and phone number.
The Sales Rep will discuss with you our full product line, opening order requirements, and the guidelines and opportunities available to our wholesale customers. |
| last updated - 2012-04-09 11:55:43 |
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| 5. What is your Return/Exchange policy? |
| We gladly accept returns or exchanges within 90 days of purchase on merchandise purchased from Magnabilities online retail site.
Defective Merchandise: Returns for manufacturer defects will be accepted. Contact us for a replacement or refund within 90 days.
Incorrect Merchandise: Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong style than what you ordered. A call tag/return label will be sent to you via e-mail. |
| last updated - 2012-03-29 20:30:53 |
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| 6. Where are you located? |
| We are located at: 13704 24th St. E. Suite 109 Sumner, WA 98390 |
| last updated - 2012-02-15 19:30:05 |
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| 7. What are you pendants made of? |
| Our pendants are made of Zinc Alloy and then color
plated. They are lead free and may have slight traces of nickel. |
| last updated - 2012-04-18 10:04:20 |
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| 8. Where are your products made? |
| The standard one inch inserts are all made here in the U.S. and the base pendants, necklaces and metal/stone inserts are made in China. |
| last updated - 2011-11-30 20:46:41 |
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| 9. How is the free insert shipped with my order? |
| It is shipped out with your package. One limited edition insert per package. The free insert will not show up on your invoice. |
| last updated - 2011-11-30 20:46:55 |
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| 10. How long will it take for me to receive my order? |
| Through our standard $4.95 level shipping (USPS), our customers receive 97% of orders in 2-5 business days. However, depending on shipping location, it could take up to 8 business days. UPS options are available upon checkout that provide an extended level of tracking and service. |
| last updated - 2011-12-14 10:58:55 |
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| 11. Where do you ship from? |
| We ship directly from our warehouse located in Sumner WA. |
| last updated - 2011-11-30 20:48:36 |
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| 12. What do you charge for shipping? |
| We charge a flat $4.95 for ground and $10 for international shipping, for any order size. You also have the option of selecting an expedited shipping method through UPS. |
| last updated - 2011-12-14 10:56:16 |
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| 13. How quickly do you ship? |
| All orders are shipped within 24 business hours. We only ship during our open business days Monday-Friday. |
| last updated - 2012-02-20 18:02:34 |
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